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Google Home can help you make calls, set reminders, and look up information hands-free from the comfort of your home. While it can be a helping hand in most cases, your Google Home could turn into a handful if it keeps saying that something went wrong.
Here are the three most common reasons a Google Home gives this error message and 11 ways to fix it.
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3 Reasons for This “Sorry Something went wrong” on Google Home
Your Google Home could get faulty because of Wi-Fi, Google, and internal issues.
1. Wi-Fi Problem
Wi-Fi interference, an IPV6 connection, or an unstable connection could cause this error message.
2. Google Is Down
Sometimes the Google system itself could crash, especially if there’s a particularly high rate of use at the moment. This is something that usually resolves itself fairly quickly on its own.
3. Internal Device Issue
A bug within your device’s cache memory, voice data, or updates could also be the culprit.
How to Solve the Google Home Error Message ( 11 Fixes)
Here are 11 fixes for the Google Home error message.
1. Restart Google Home
Restarting or rebooting your Google Home is the first step to try and fix this error message. As per the Google Nest Help site, unplug your Google Home speaker or display first and wait for ten seconds. Then, plug it in and let the device reboot.
Once it’s ready, ask your original question again.
2. Reset Your Wi-Fi Connection
Reboot your modem and router to make sure your internet connection is up and running correctly. Test your Wi-Fi on another device and make sure it’s connected accurately to your Google Home.
3. Check for Wi-Fi Interference
If your Wi-Fi seems to be working well on other devices, check for interference near your Google Home. Things like wireless speakers, microwaves, baby monitors, and other devices on the 2.4 GHz band could interfere with the Google Home’s connection. Try moving your device to another room and try to question it again.
4. Disable IPV6
Some internet connections have the Internet Protocol Version 6 (IPV6) enabled on their router, which has been known to cause issues with Google Home. You can disconnect the IPV6 and reconnect to version 4 on a D-Link Router or the Google Home app.
For the former, use your computer to open your Network and Internet settings. Click Sharing Center and then Change Adapter Settings. Right-click on your Wi-Fi connection and click Properties. You should then be able to uncheck IPV6 to disable it.
On the Google Home app, click the Wi-Fi icon, Gear (settings) icon, “Advanced Networking,” and then “Disable IPV6.”
5. Relink Your Smart Devices
Many forums have shown that users get the “Something is wrong” message when turning on their smart lights through Google Home.
This may be a bug that will hopefully be worked on in the future, but for now, you can try relinking your smart devices, especially the ones you want to use when the error message appears. This can be done through the Home app under “Settings.”
6. Clear Your Google Home Cache
Your Home cache is the auxiliary memory you can retrieve quickly from a device like a phone, computer, or Google Home. Sometimes this memory may include data that hinders your device’s functionality.
To clear the Cache on your iPhone, shut down all apps, go to “Settings,” select “Apple ID,” choose “iCloud,” select “Manage Settings,” navigate to your Home app, and choose “Delete Data.”
For Android phones, close all apps, go to “Settings,” select “Applications,” choose “Application Manager,” navigate to the Home app, choose “Storage,” “Clear Cache,” “Clear Data,” and “OK.”
Close the app and test out your Google Home.
7. Delete your Google Home Voice Data
Google Home also stores voice data that could cause the same issues as cache memory. To delete the voice data and “clean out” your Google Home, go to your Google Home app and choose your account icon. Select “My Activity” and “Saving Activity.”
Then, turn off the audio save data button and choose “Close.” Next, scroll to “Search Your Activity” and choose “Delete.” Select the desired time and confirm the selection. Close the app and test out your Google Home.
8. Update Your Google Home App
Google Homes are updated through your mobile app automatically; however, if your device is older, it could experience issues if the app has been updated on your phone to a version that doesn’t support your Home device.
First, go to your app store, search for Google Home, and see if any updates are available. If they aren’t, your device is up-to-date and may not be supported. Before downgrading your Google Home updates, we recommend speaking with a Google Home support tech to ensure that an unsupported version is the issue. If so, ask them to walk you through the version downgrade.
9. Try Changing the Language
Strangely enough, some users have attested that changing the language settings on Google Home has resolved their issue. If you don’t know a second language, no problem; this just refers to changing English (US), for example, to English (UK) or English (Australian). You can always return to the original accent once you see if this fixes the issue.
You can change the language under “Assistant Settings” on the app by selecting “Languages.”
10. Reset Google Home
Completing a factory reset on your Google Home will return it to how it was the day you took it out of the box. This will erase all of your preferences and unique settings, but it could solve the issue.
Look for a tiny button under your device and hold it for 20 seconds. The device will make a sound, after which you can let go of the button. Once the device turns back on, you’ll also reset it from the app.
11. Contact Customer Support
When all else fails, Google Nest Help is here to assist you. You can contact them online, but it may take a day or two to speak with someone about the issue.
Some tech repair shops may also work with Google Home, so give one in your area a call in the meantime.
Google Home may be giving you the “Sorry something went wrong” message because of Wi-Fi, Google, or internal connectivity issues. If restarting and resetting your Home doesn’t work, consider disabling the IPV6 internet connection, clearing the cache and voice data, relinking your devices, updating your device, changing the language accent, or – in worst case scenarios – contacting the Google Home support team.