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Hisense is one of the few affordable brand smart TVs on the market these days. In fact, Hisense recently moved into the number two category in terms of manufactured TVs and shipped TVs. With that being said, as good as Hisense TVs are, they sometimes have their drawbacks.
A Hisense TV that’s constantly flipping back to the Home screen is most likely dealing with a connection problem, outdated software, weak WiFi signal, requires a reset, or requires a reset from the router’s end.
The good news is if your Hisense is having problems going anywhere but the Home screen, it’s a fixable problem. Also, you won’t have to jump through any kind of wild and complicated hoops to get the thing back on track. See? We try to keep things simple for you.
Table of Contents
Hisense TV Keeps Going Back To Home Screen: 5 Causes & Fixes
1. Restart Your Hisense TV
Might as well start with one of the simplest solutions first. Most Hisense TVs are either smart TVs in their own right or come partnered with Roku, with built-in Roku software running the smart TV side. Either way, software is software and all of it tends to get glitchy from time to time.
When your PC is dragging or your game console is frozen, one of the first things you always do is reset it. The same holds true with a Hisense TV. Plus, a simple reset quickly proves to be the solution or eliminates itself from the troubleshooting process.
To do a legitimate reset, power down the TV the regular way (by pressing the power button), then unplug it from the power outlet.
Wait a little while. The typical timeframe is two to four minutes but feel free to go get something done, run an errand, or grab a snack.
The point is, don’t rush the process. When you return, plug it into the wall, power it on, and wait for it to cycle up like normal. Now, see if you can navigate away from the home page without the Hisense forcing you back again.
2. Software Update Time
Hisense TVs may not demand the premium dollars that a Samsung, LG, or Sony TV will, but they’re pretty powerful in their own right. Regardless, you’re still dealing with software and a computer. Like a smartphone or a PC, a Hisense TV requires periodic updates.
Updates keep the machinery running smoothly, like a well-oiled machine. If you’re not updating your Hisense TV, you’re eventually going to run into problems. Like most smart devices, a Hisense is supposed to do this automatically.
Also, like most smart devices, automated updates never seem to work out like they’re supposed to. So, you’ll just have to check it by jumping into the Settings menu.
- Open the Settings menu
- Find the ‘Support’ option or something similar
- Locate and select ‘System Update’
- Look for and select ‘Firmware’ or ‘Firmware Update’
- See if the Hisense TV brings up a new version
- If it does, select it, confirm, and update
- Wait until the update is complete and the TV restarts
Updates on a smart TV are almost a mirror image of updates on a smartphone. You have a settings menu and you have to scroll through there and check to see if one is available or not.
Most smartphones feature automated updating as well but we all know how smoothly that works out. Sometimes, it’s just best to check.
3. Weak WiFi Signal
There are a lot of potential causes behind WiFi signal obstruction or signal weakness. The thing is, it doesn’t take much. There are two things that tend to cause a weak WiFi signal or disrupt it entirely—range and materials.
Nowadays, WiFi signals are typically 2.4 GHz, 5.0 GHz, or 6.0 GHz. The higher the frequency, the higher the internet connection speed and the more limited the range. If you’re setting a Hisesen TV up right next to a router, a 6.0 GHz connection is probably fine.
However, you don’t want to connect to the 6.0 GHz or the 5.0GHz if you live in a 2,000 ft² home and your Hisense is all the way across the house from the router.
Then you have to deal with all the things that interfere with WiFi, which includes other signals, brick, mortar, concrete, wood, glass, and metal.
Think about all of those walls the WiFi is passing through to get to your Hisense. There are a couple of ways to fix this. First, you can move your router much closer to the TV or you can grab a WiFi extender.
Either way you decide to go, the point is to boost the signal and provide your Hisense with a strong internet connection. If you want to go the extender route, you can get an extender or a repeater. It’s important not to confuse the two. Both devices try to solve the same problem but in different ways.
A repeater captures your WiFi signal and repeats it. If a repeater is 50 feet away, the strength of the signal it captures is repeated farther out, into areas the router would not have reached on its own.
An extender is best when placed in a direct line of sight with the router, as far away as possible while still maintaining a strong signal.
4. Check Over Your Hisense Remote
Yeah, it sounds simple and ridiculous but, sometimes the simple and ridiculous things are the ones causing all the problems. Check over the remote carefully, especially around the Home button.
If the Home button is stuck in place, that’s probably what’s causing your TV to jump back to the Home screen, no matter what you do.
After that, remove the batteries from the back and leave them out for a short period of time (one or two minutes), and put them back in. Better yet, replace them entirely with some fresh, brand-new batteries.
Keeping them out of the remote for longer than half a minute ensures there is no more residual power within the remote. However, it’s always best to play it safe and keep them out for a good minute or two.
5. Clear Cache
Clearing the cache is an oldie but a goodie and often does the trick when nothing else will. The more cache sitting in there, the more apt everything is to slow down or just screw up in general. Ironically, the cache is sort of like RAM, temporary memory that is supposed to help you access things faster and provide a smoother experience.
Unfortunately, too much cache does the exact opposite, and it’s a good idea to dump it every now and then.
- Open up the Settings menu
- Locate ‘System’ and select it
- Locate ‘Application Settings’ and select it
- Select ‘Clear Cache’
- Select ‘Clear’
- Select ‘Delete Cookies’
- Select ‘Clear’
- Select ‘Exit’
That’s all there is to it. Once you exit, you might have to sign into all of your favorite streaming apps again. Unfortunately, some companies have yet to figure out how to separate sign-in information from cache and cookies.
Just be sure to remember your passwords and, if you have to write them down, store them somewhere that only you can access them, like the safe inside your home (assuming you own one and, by the way, everyone should own their own safe).
One of those five options above should get you smooth sailing once again. The good news is, these are all simple fixes, with the exception of maybe having to buy an extender or repeater. As far as that is concerned, they are far cheaper than purchasing a router.
If your Hisense continues acting up, feel free to contact Hisense customer service and, if worse comes to worse, utilize your warranty (one-year limited).