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The frustration that comes with a hacked account is indescribable. This is because accounts take long to build, cost a lot of money, and are valuable to their owners. It is highly advisable to secure your account if you suspect that it may have been compromised. So what do you when your Steam account is hacked?
The best course of action to take when your Steam account has been hacked is to contact Steam support immediately. This support team will help you recover your account. They will also advise you on additional security and privacy measures to take to protect your account from any future threats.
Hackers are known to target newbies. This doesn’t mean that your account is safe if you are experienced. Remember, there are many ways for them (hackers) to get access to your account.
For this reason, you need to be very careful when you are online. Avoid clicking on suspicious links as they may be viruses.
I am going to show you what to do when your Steam account gets hacked. I will also show you how to get back your hacked Steam account. I will also share some ways you can protect your account. If you are interested in any of these, read on in-depth.
Table of Contents
My Steam Account Has Been Hacked
You must have accidentally clicked on a malicious link sent to your account. There are several other ways hackers got access to your account.
These ways include:
- They can get access to your account when you log in to third party websites using your Steam login details
- They can get access to your account when you accidentally open spam links sent to your Steam inbox
- Following spam links to phishing websites opens up your account to hackers.
The Steam customer base has grown over the years. Unfortunately, hackers have also increased in number. You need to be vigilant and careful anytime you log into your Steam account. Be wary of malicious prompts and links sent to your account inbox.
When your account is hacked, your sensitive info is at risk. A hacker can access your sensitive information such as credit card information, account passwords, information on purchased games, and your user names.
How to get back hacked Steam Account
Luckily, you can recover your hacked Steam Account. There are simple steps you can follow to recover your account. Here is an easy-to-follow guide to help you recover your account.
Step 1: Take immediate action
When you discover your account has been hacked, the first thing to do is seek help. The longer you stay without taking action, the more time you give the hacker to mess with your account.
This is dangerous as a hacker can do anything with your account. It is best if you don’t give him that time.
A lot of times, hackers change your account information. You may try logging in and find that your passwords and usernames no longer work. It is for this reason that you need to act immediately.
Step 2: Change Your Steam Account password
If you can, change your account’s password as fast as possible. The hacker may have changed it already, but you still have the upper hand. This is because a lot of times, you are required to link your password with an email address or phone number to verify.
Avoid using one password for multiple accounts. This is very dangerous since if a hacker gets access to one of your accounts, he may also easily access all other accounts that use the same password. Also, have a strong password. Use a combination of numbers and letters.
To change your password, log into your Steam account through your browser. On your profile, click on the “Account Details” icon.
After you click on it, scroll down to the bottom and choose ‘Account Security”. This will bring up a drop-down menu.
Choose the ‘Change my password’ option.
Confirm your account phone number on the Steam mobile app.
You can then change your password. You will have to key in your password twice. Ensure that both times, your password matches. A strong password, as mentioned before, has a combination of letters (both in uppercase and lowercase) and numbers.
Step 3: Recover your Steam account
If you can’t get back to your account even after changing your password, you will need to use the Steam recovery system.
You will not need to use your password at this point. Instead of keying in your credentials, click on the ‘forgot your password’ icon on the Steam login page.
This will bring a drop-down menu from which you will choose ‘my steam account was stolen and I need help recovering it’ icon.
You will then scroll to the bottom of the page and chose the ‘change my password’ option.
A phone number or an email address will be asked in order for you to proceed. This will redirect you to another menu where you will click on the ‘send confirmation to my Steam Mobile app’.
Once the confirmation code comes to your email address or the Steam mobile app, you can recover your account.
Likewise, when all these recovery methods fail, you may need to contact Steam Customer Support. The Steam support team will have to verify that the account belongs to you before they can help with the recovery.
The Steam Support team will need the following information in order to help you.
- Proof that you own that particular Steam Account. Proof of ownership includes purchase methods such as bank credit cards, bank transfer details, and retail activation keys.
- Email addresses you have used on the account
- Any user names you have used on the account
You need not worry if the hacker has changed all the account information. The Support Team will help restore everything for you. Be careful to provide the correct information at all times.
Wrong information will make the recovery process longer. You may even lose your account permanently if you provide the wrong information.
How to Protect My Steam Account
Hackers will always be there. Sadly, their skills are getting better and better every day. The internet is open for all, and there is little you can do about this. Nonetheless, you can take measures to protect your Steam Account. Listed below are a few steps you can take to protect your Seam Account.
Use Anti-Virus Programs
If you have been ignoring these programs, it is time to rethink. These programs are essential for the safety of your Steam Accounts. Programs such as Kaspersky will scan your computers and ensure that there are no viruses, malicious links and codes, spy wares, and other malicious software.
Anti-virus programs are a good security strategy to help you keep your Steam account safe. Consider purchasing a program today.
Change your password frequently
This may be a crazy strategy, but it is a sure way to keep hackers at bay. A compromised accounts highly likely to get hacked into.
When you change your passwords frequently, you give hackers a hard time, thereby keeping your account safe. It will also make it easy for the Steam Customer support team to help you.
Link your Steam account with your phone number
This is a strategy to help you recover your account easily in case hackers get to it. Your phone number will also come in handy under the following circumstances:
- When you lose access to your primary email account
- When your Steam account is at risk of being hacked
- When you can’t remember your password
- When you switch to a new smartphone
- When you lose your Steam Guard Mobile authenticator
Use a Steam Guard Mobile Authenticator
This is found in the Steam Mobile app. A serious Steam user will have this app. Through the app, you will be able to do the following:
- Follow up and confirm on trades
- Track and endorse Community market listings
- Confirm all the login credentials to your Steam Account
2 Factor Authorization/ 2 step Verification
When logging in to your Steam Account always use a two-step verification process. This makes it hard for hackers to get into your account even if they know your password. They will need to access your phone physically.
Verify/Authenticate your email address with Steam
This is another way to help secure your Steam account. When you verify your email address with Steam, you enhance the security of your Steam account. Your steam account password will be asked for and access to your email address will be required during the verification process.
You need not worry about surrendering this information to the Steam team. They only use it to safeguard your account from being hijacked by a phisher.
Keep your password safe
Do not share your password with anyone, even if you trust them. Your login credentials are private and are not to be shared. If you have to share your password, consider changing it as soon as they are done using your account.
Additionally, don’t use obvious names as passwords. Names of cities or your date of birth are not ideal passwords. As mentioned earlier, create a strong password comprises a combination of numbers, letters, and punctuation marks.
Avoid clicking on suspicious links sent to your inbox
You may have received several emails with links in your inbox. Such emails are usually flashy, with sales or promotional language. It is very tempting to click on them and find out where they lead. Don’t do that.
The links are malware that gives hackers get ways into your Steam account.
Delete such emails as soon as they appear in your inbox. You can even block them from coming to your inbox.
You may sometimes get a call from someone claiming to be a Steam employee. Such people often ask for your login credentials and identification details. Be wary of them as they are scammers ad most likely want to hack into your account.
Steam Support has specific numbers with which they can call you. They also provide proof that they work for Steam. Furthermore, they hardly ever ask for your private information.
Hackers target most video game distribution platforms such as Steam. You need to monitor your account for signs of suspicious activity.