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Raycon is a well-known manufacturer in the affordable, truly-wireless earbuds market. As an affordable option, they’re not as cutting edge as some other options out there, such as Sony, Samsung, Bose, and similar big names.
While that’s not indicative of poor performance and problems, it probably means you may experience more issues with Raycons, the type of issues premium brands overcame three years ago or more.
Fortunately, your Raycons cutting out is most likely a fixable issue, and there are several ways to go through the troubleshooting process. For the most part, regardless of the series of Raycons you happen to be using.
Table of Contents
6 Fixes to Why Do My Raycons Keep Cutting Out?
1. The Battery is Low
This is one of the more common reasons for your Raycons going out.
Most other brands will keep playing until they just can’t anymore, but Raycons tend to cut out occasionally when you’re below 20% or so. They may not even be low enough to signal a low battery before they cut out on you.
Simply throw them in the case for a little while and give the case time to refill the juice. Also, be sure the case itself is charged, or you’re wasting your time with just charging them in the case.
2. Bluetooth Signal
Bluetooth is not always the cleanest when it comes to signal, even though the latest Raycons come with Bluetooth 5.0 or better. If there is anything between you and your smartphone or if you are in an area with a lot of machinery or appliances running, your Bluetooth signal may be suffering.
Microwaves, walls (especially brick or concrete), radios, Wi-Fi, metal, glass, wood, and a variety of other materials are capable of disrupting or weakening Bluetooth signals.
Just be sure you aren’t dealing with any of that and, worst case scenario, put your phone in Airplane mode for a moment before taking it back off.
3. Update Your Firmware
You always have to stay on top of your firmware. However, you’ll have to keep your Android and iOS devices updated and update your Raycons via PC. These earbuds don’t have a dedicated app on either the Google Play Store or the Apple App store.
4. Turn Off and Turn On Bluetooth
Turning off and on your Bluetooth on either an Android device or your iOS device is effectively a restart.
Android
- Open the Settings Menu
- Open Connected Devices
- Select Connection Preferences
- Select Bluetooth
- Turn it off
- Wait a few seconds
- Turn it back on and close the Settings App
iOS
- Open the Settings Menu
- Select Bluetooth
- Toggle off Bluetooth at the top of the screen
- Wait a few seconds
- Toggle Bluetooth back on and close the Settings app
In the meantime, your Raycon earbuds will disconnect. When Bluetooth is back on again, give your Raycons time to connect to your smartphone. If it doesn’t, you may need to restart the pairing process from scratch.
5. Turn Off Your Raycons and Turn Them Back On
Sometimes you just need a quick reset to clear up any software glitches or bugs that might be causing the disconnection issues. For the most part, all Raycon earbuds will turn off in the same way.
Just hold the buttons down on the left and right buds until they shut down.
However, don’t turn them right back on. First, place both earbuds back in the casein close the lid. Set them down and get yourself a bite, unless you’re just itching to listen to them right now. Let them sit there for about 30 seconds if the latter is the case.
Take the Raycons out of the case and see if they’ll connect. Once they do, hopefully, that will resolve the problem. If it does, but you run into the issue down the road, try this trick to quickly get them back in line.
6. Reset Your Raycons
There are several Raycons out there, including the E25, E50, E55, and E100. Both the E25 and the E55 reset in the same way. Both the E50 and the E100 reset the same way as well but a little different from the former two.
E25 and E55
First and foremost, turn off both your Raycon earbuds before you go through the reset process. Once both of them are off, press and hold the buttons on both the left and right earbuds for about thirty seconds.
You don’t have to place them in the case or anything. Once you let go of the buttons after half a minute, the earbuds are effectively reset. You will have to pair them to your phone again, like you did the first time you ever took them out of the box.
For the E50 and the E100, the process is a little different. Turn off both the earbuds. Open your Android or iPhone and open the Settings menu. Open your Bluetooth and locate your Raycon earbuds. Delete them from either your iPhone or Android device.
Pick up your Raycon E50 or E100 earbuds and press and hold the buttons on either earbud for at least thirty seconds. Once the thirty seconds is up, place both of the earbuds in their case.
Let them sit in the case for a minute or two and take them out.
Once they’re back out of the case, you’ll need to power them back on and place them in pairing mode again. On your smartphone, make sure Bluetooth is on and searching. Once your Raycons pop up on your screen, pair them again.
They should be back to normal at this point and no longer disconnecting at random. If they continue to do so after a full reset, they’re probably defective, and it may be time to return them and get another pair or get your money back.
Final Thoughts
There you have it, six solid methods for getting your Raycons back in working order. No one likes to have their music disrupted (or audiobook, podcast, or movie) so hopefully these troubleshooting tips will help you get your Raycons back up and running again.
