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If you’re a PlayStation Network user, you might have been recently hacked or your account might have been compromised. If you’ve lost access to your account, or can’t remember your email address, don’t worry.
Good news is you can recover your PSN without an email! To do that, you will need to go to the playstation.com website and speak with a live agent. That way, once you recover your account, you will not lose your purchases or game data.
Can you recover a PSN account without email?
There are several reasons you may need to recover your PSN. The most common cause is forgetting the correct email and password that you registered with. Other reasons, for example, your PlayStation network account got hacked, and you lost access to it. Or a specific reason where you bought a new PS5, but don’t have the old console with the PSN account on it, like a PS3.
This can be inconvenient, especially if you only purchase digital games and important data. Both are tied to your PSN account that you’re trying to get access back into.
Losing access to the account means losing stuff like in-game progress that took lots of hours of play, game footage or screenshots taken and game trophies.
So on that note, an email is used to create a PlayStation Network account. The email address is required to verify the account and reset the password if needed. Unfortunately, you cannot log into your PSN account without an email. Therefore, we highly recommend recovering your PSN account before attempting to create a new one.
Luckily, it’s possible to recover your PSN account without knowing your email! Go to the next section to read more on how.
How to recover your PSN account without email?
If you do not have access or forgot the email associated with your PSN account, you can recover it by getting in touch with a live agent on the PlayStation Support Page.
There used to be a form that users can fill out, but that has been removed. Users can now only recover lost accounts by getting in touch with a live agent through the Playstation Online Assistant.
You could also try restarting your account to see if the console has remembered your account id. It would appear as a pre-filled field and you will only be asked to fill in the password.
Try logging in from your laptop/desktop too see if the browser has remembered your PSN id. You can also get into the password or keychain setting of your browser and search for your PlayStation account.
If none of the above work, getting in touch with a live agent is your only solution.
Go to the PlayStation support page and scroll down until you see “PlayStation Online Assistant”, and you’re going to select Recover Account. It’ll bring you into another tab with a chat box. There, you’ll mention what happened.
There are some things the live agent could ask you to verify your account. In order to recover your account, you will need to provide some information that only you would know. This includes:
- Your date of birth
- The answer to your secret question (if you set one up)
- PSN id/Playstation Network Name (This is really important!)
- Your PlayStation system’s MAC address
- Serial Number of PlayStation console PSN account is on
Providing all or some of the above information will help the live agent verify that you are the rightful owner of the account. Just know that you will need to at least know your PSN Online id. The more information you provide them, the more likely they can help you.
The process to recover your account can take as little as 1 hour up to a few days or more. Although PlayStation has removed the form and replaced it with a chat box, it has increased their level of customer service and they should be able help you quickly.
If you are still logged into a PS3, PS4, PS5 console and want to check the email you have logged in with, simply go to profile or settings -> account management, and check your account information.
If you are logged out, go to your profile. You’ll see your email address associated with the PSN. That field is always automatically filled out for you.
You can also change your email address here if you need to or if you do a password reset.
Can You Recover a PSN Account Without a Password?
If you have forgotten the password to your PlayStation Network account, you may wonder if there is any way to recover it. The answer is yes – but it will require some work on your part.
First, you will need to try resetting your password using the email you registered with. This can be done by visiting the password recovery page on PlayStation’s website. Sony will send you an email with a link to reset your password. If you do not receive this email, check your spam folder.
If you still haven’t received the password reset email, there could be other issues preventing you from getting it. Here, you will need to get in touch with customer support. When chatting with a live agent, they’ll be able to reset your password in live time.
There are a few things you will need to have handy when you contacting customer support. They will likely ask for some personal information to verify your identity, such as your name, phone number, PSN id, address, and date of birth. They may also ask for the answer to a security question that you set up when you created your account.
Keep in mind that recovering your password can be an annoying process, so it is always best to set up a strong password in the first place. With a little effort, you should be able to recover your PlayStation Network account and get back to gaming!
Do lost PSN accounts get deleted?
If you have an account in North America, as of now, Sony does not delete any accounts that are inactive or lost.
According to PlayStation LifeStyle, Sony, updated a portion of their terms of service (TOS) for the PlayStation Network that allowed them to delete inactive accounts after a period of 24 months.
However, that clause was added to the terms of service in Europe and not North America. In the future, there may be a chance that it gets put into the TOS in North America. Right now, it’s unlikely.
Also, many players in the North America who have been with the network for years say that the company doesn’t tend to go this route. Huge reason, being the amount of backlash the company could receive from users or negative press.
Aside from that, some users have said that there are inactive accounts on the PSN that have stuck around for years without closure. In the end, it seems that, PSN accounts do not expire at this time.
How do I recover my PSN ID?
Recovering your PSN ID is easy. When you want to connect with friends on your PSN account, you will need to give them your unique ID associated with your account. This will allow them to add you, meaning that you can now play online together.
You will have been asked to set this up when you created your PSN account. This is different from your email address. If you have forgotten what your ID is, then you will need to log in to your PSN account on your PlayStation device.
You can now follow these steps to recover your PSN ID:
- Open the settings page on your PlayStation.
- Then click on ‘Account Management’.
- Select your account ‘Information’.
- And lastly, click on ‘View your PlayStation ID’.
Hopefully, now you have recovered your unique ID name. You can now start to add friends and connect with others online. Remember that, only one ID can be linked to only one PSN account at a time. This makes it completely unique to your account and cannot be reused if you create a new one.
It is important to remember your login credentials for your PlayStation Network account. This will allow you to access all the features of your account, including multiplayer gaming, streaming video, and downloading games and apps.
If you ever lose access to your account, don’t worry – there are ways to recover it! Sony provides several resources on their website to help you regain access to your account.
If you have any related issues to your account, be sure to visit the playstation.com website directly and speak with an agent.